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  • Service & Support2018-09-13T11:59:20+00:00

    Service & Support

    ALLEN & HEATH KNOWLEDGEBASE

    The majority of Allen & Heath support queries can be resolved by using the Allen & Heath knowledgebase. The knowledgebase is a resource providing the answers to the most commonly asked Allen & Heath product questions, and will on most occasions be able to solve your query.

    Allen & Heath Knowledgebase

    ALLEN & HEATH FAQ

    Yes. In our Audio-Technica distribution warehouse we stock a wide range of spare parts for Allen & Heath products. For more information, price and availability, please contact customerservice@audio-technica.eu.

    WARRANTY REPAIRS

    As the exclusive UK distributor, Audio-Technica proudly provides all warranty repairs for Allen & Heath products within the United Kingdom.

    In the rare instance that you require a warranty repair, we would first recommend contacting your reseller. Should you still require assistance, you can contact us directly.

    Warranty Repair Procedure

    NON-WARRANTY REPAIRS

    We also provide a repair service for out-of-warranty products, alongside our network of approved third-party service centres that are based around the country.

    Returning your product to our service department offers you the experience from our Service Engineers alongside the large stock of spare parts and equipment within the Audio-Technica distribution warehouse, which enables us to reduce the lead time of repairs in part delivery from the manufacturer.

    To return an out-of-warranty repair to our Service Centre, please note the repair costs as detailed in the pricing table provided.

    Labour Carriage Parts
    £48/hour (ex. VAT) £10 (ex. VAT) £ Varies

    Should you still require assistance, you can contact us directly.

    Non-Warranty Repair Procedure

    INSPECTION FEE

    After receiving a repair estimate for a non-warranty item, you are not obliged to go ahead with the repair. However, if you choose to have the item returned to you without repair, please note there will be an inspection fee payable of one hour labour plus return carriage.

    APPROVED THIRD-PARTY SERVICE CENTRES

    Alternatively, it may be possible to find an approved third-party service centre closer to your location. The service centre will provide full information on the repair, pricing and lead time in this instance.

    find a third party service centre

    CONTACT

    Tel: 0113 277 1441 – Option 4
    Monday – Friday, 9am to 5pm

    Email: customerservice@audio-technica-europe.com