{"id":18773,"date":"2019-09-26T18:28:31","date_gmt":"2019-09-26T16:28:31","guid":{"rendered":"https:\/\/atdb-production.studiograft.dev\/es\/?page_id=18773"},"modified":"2022-02-14T13:23:46","modified_gmt":"2022-02-14T12:23:46","slug":"service-2","status":"publish","type":"page","link":"https:\/\/distribution.audio-technica.eu\/es-es\/artnovion\/service-2\/","title":{"rendered":"Soporte"},"content":{"rendered":"

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Soporte<\/h1>\n

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ARTNOVION FAQ<\/h4>\n

[\/fusion_text][fusion_accordion type=\u00bbaccordions\u00bb boxed_mode=\u00bb\u00bb border_size=\u00bb1″ border_color=\u00bb\u00bb background_color=\u00bb\u00bb hover_color=\u00bb\u00bb divider_line=\u00bb\u00bb title_font_size=\u00bb\u00bb icon_size=\u00bb16″ icon_color=\u00bb\u00bb icon_boxed_mode=\u00bb\u00bb icon_box_color=\u00bb\u00bb icon_alignment=\u00bbright\u00bb toggle_hover_accent_color=\u00bb\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb][fusion_toggle title=\u00bb\u00bfQu\u00e9 productos de Artnovion distribuye Audio-Technica?\u00bb open=\u00bbno\u00bb]<\/p>\n

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En Espa\u00f1a, Audio-Technica distribuye todos los productos de las divisiones ‘Pro Audio & Studio’ y ‘Architectural & Engineering’\u00a0para el tratamiento ac\u00fastico de estudios de grabaci\u00f3n y radiodifusi\u00f3n, centros educativos, hoteles y restaurantes, cines, proyectos residenciales a medida, corporativos, f\u00e1bricas y centros de trabajo.<\/p>\n

Para solicitar informaci\u00f3n sobre los productos de la divisi\u00f3n ‘Residential & Hi Fi’ para el tratamiento ac\u00fastico en ambientes dom\u00e9sticos, se debe contactar con Bowers & Wilkins Group Spain a trav\u00e9s de su p\u00e1gina web<\/a><\/p>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00bb\u00bfCon qui\u00e9n debo contactar para obtener servicio post venta sobre un producto?\u00bb open=\u00bbno\u00bb]<\/p>\n

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Para atender cualquier cuesti\u00f3n post venta, el lugar donde ha adquirido el producto debe ser siempre la primera puerta a la que llamar, y debe ser capaz de proporcionarle cualquier orientaci\u00f3n o formaci\u00f3n que necesite mientras aprende como funciona su nuevo producto.<\/p>\n

Como distribuidor en exclusiva de Artnovion para Espa\u00f1a, nosotros tambi\u00e9n trabajamos junto al revendedor para que \u00e9ste disponga en todo momento de todos los recursos que necesite para ser capaz de contestar a sus preguntas y ofrecerle la formaci\u00f3n que necesite.<\/p>\n

Sin embargo, para cualquier cuesti\u00f3n que necesite respuesta, nuestro Servicio de Asistencia T\u00e9cnica estar\u00e1 siempre disponible cuando sea preciso.<\/p>\n

Email Servicio Asistencia T\u00e9cnica<\/strong>
\nsat@audio-technica.es<\/a><\/p>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00bbEstoy fuera de Espa\u00f1a \u00bfCon qui\u00e9n debo contactar para obtener ayuda?\u00bb open=\u00bbno\u00bb]<\/p>\n

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Podr\u00e1 encontrar toda la informaci\u00f3n referente al distribuidor del pa\u00eds donde se encuentre a trav\u00e9s de la p\u00e1gina Artnovion<\/a>; que le ayudar\u00e1 a solucionar cualquier problema que pueda tener.<\/p>\n

Si tiene m\u00e1s problemas o no puede encontrar un distribuidor en el pa\u00eds, le recomendamos que contacte directamente con Artnovion utilizando su formulario de contacto<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00bb\u00bfCu\u00e1nto dura mi garant\u00eda y qu\u00e9 es lo que cubre?\u00bb open=\u00bbno\u00bb class=\u00bb\u00bb id=\u00bb\u00bb]<\/p>\n

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Artnovion garantiza sus productos frente a defectos en los materiales y la mano de obra, cuando el producto es utilizado de acuerdo con lo descrito en los manuales de usuario de Artnovion, las especificaciones t\u00e9cnicas y otras directrices publicadas por el fabricante, durante un per\u00edodo de dos (2) a\u00f1os para un uso profesional, y de tres (3) a\u00f1os para un uso dom\u00e9stico particular, desde la fecha original de la compra por el usuario final.<\/div>\n<\/div>\n

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REPARACIONES EN GARANT\u00cdA<\/h4>\n

Como distribuidor en exclusiva para Espa\u00f1a, Audio-Technica Iberia cubre todas las reparaciones de los productos Artnovion en per\u00edodo de garant\u00eda adquiridos en Espa\u00f1a.<\/p>\n

Los productos de Artnovion disfrutan de un per\u00edodo de garant\u00eda de dos (2) a\u00f1os para un uso profesional, y de tres (3) a\u00f1os para un uso dom\u00e9stico particular, en componentes y mano de obra.<\/p>\n

En el caso poco probable de que sea necesario realizar una reparaci\u00f3n durante el per\u00edodo de garant\u00eda, le recomendamos que en primer lugar contacte con su revendedor. Si sigue necesitando asistencia, puede contactar directamente con nosotros a trav\u00e9s del email sat@audio-technica.es<\/a>.<\/p>\n

Si es necesario que nos env\u00ede su producto para reparaci\u00f3n, por favor, rellene una solicitud de RMA.<\/strong><\/p>\n

[\/fusion_text][fusion_button link=\u00bbhttps:\/\/distribution.audio-technica.eu\/es\/rma\/\u00bb text_transform=\u00bb\u00bb title=\u00bb\u00bb target=\u00bb_blank\u00bb link_attributes=\u00bb\u00bb alignment=\u00bbcenter\u00bb modal=\u00bb\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb color=\u00bbdefault\u00bb button_gradient_top_color=\u00bb\u00bb button_gradient_bottom_color=\u00bb\u00bb button_gradient_top_color_hover=\u00bb#363839″ button_gradient_bottom_color_hover=\u00bb#363839″ accent_color=\u00bb\u00bb accent_hover_color=\u00bb\u00bb type=\u00bb\u00bb bevel_color=\u00bb\u00bb border_width=\u00bb\u00bb border_radius=\u00bb\u00bb border_color=\u00bb\u00bb border_hover_color=\u00bb\u00bb size=\u00bb\u00bb stretch=\u00bbdefault\u00bb icon=\u00bb\u00bb icon_position=\u00bbleft\u00bb icon_divider=\u00bbno\u00bb animation_type=\u00bb\u00bb animation_direction=\u00bbup\u00bb animation_speed=\u00bb0.3″ animation_offset=\u00bb\u00bb]Solicitud de RMA[\/fusion_button][fusion_separator style_type=\u00bbnone\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb sep_color=\u00bb\u00bb top_margin=\u00bb20px\u00bb bottom_margin=\u00bb\u00bb border_size=\u00bb0″ icon=\u00bb\u00bb icon_circle=\u00bb\u00bb icon_circle_color=\u00bb\u00bb width=\u00bb\u00bb alignment=\u00bbcenter\u00bb \/][fusion_text]<\/p>\n

REPARACIONES DE EQUIPOS FUERA DEL PERIODO DE GARANTIA<\/h4>\n

Tambi\u00e9n le proporcionamos el servicio de reparaci\u00f3n para productos que ya han superado el per\u00edodo de garant\u00eda, a trav\u00e9s de nuestra red de centros autorizados de asistencia gestionados por terceros, repartidos por todo el territorio nacional o a trav\u00e9s de nuestro Servicio T\u00e9cnico.<\/p>\n

Devolver el producto a nuestro Servicio T\u00e9cnico pone a su disposici\u00f3n la gran experiencia de nuestros t\u00e9cnicos, adem\u00e1s del stock de componentes de recambio y equipos disponibles en nuestros almacenes, lo que nos permite reducir considerablemente el tiempo necesario para realizar una reparaci\u00f3n.<\/p>\n

Para devolver un equipo fuera del per\u00edodo de garant\u00eda a nuestro Servicio T\u00e9cnico, por favor, siga los pasos especificados en los procedimientos de reparaci\u00f3n de Audio-Technica<\/a>. En este caso, tenga en cuenta los costes de reparaci\u00f3n que se detallan en la lista de precios reparaciones adjunta.<\/p>\n

[\/fusion_text][fusion_table]<\/p>\n

\n\n\n\n\n\n\n\n
Reparaciones<\/th>\nMano de Obra<\/th>\nTransporte<\/th>\nRecambios<\/th>\n<\/tr>\n<\/thead>\n
General<\/td>\n43 \u20ac\/hora*<\/td>\n9 \u20ac*<\/td>\nVariable<\/td>\n<\/tr>\n
General con desplazamiento<\/td>\n60 \u20ac\/hora*<\/td>\nDesplazamiento<\/td>\nVariable<\/td>\n<\/tr>\n
Presupuesto<\/td>\n43 \u20ac*<\/td>\n9 \u20ac*<\/td>\nVariable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

[\/fusion_table][fusion_separator style_type=\u00bbnone\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb sep_color=\u00bb\u00bb top_margin=\u00bb20px\u00bb bottom_margin=\u00bb\u00bb border_size=\u00bb0″ icon=\u00bb\u00bb icon_circle=\u00bb\u00bb icon_circle_color=\u00bb\u00bb width=\u00bb\u00bb alignment=\u00bbcenter\u00bb \/][fusion_text]<\/p>\n

* Estos precios no incluyen IVA<\/p>\n

[\/fusion_text][fusion_button link=\u00bbhttps:\/\/distribution.audio-technica.eu\/es\/rma\/\u00bb text_transform=\u00bb\u00bb title=\u00bb\u00bb target=\u00bb_blank\u00bb link_attributes=\u00bb\u00bb alignment=\u00bbcenter\u00bb modal=\u00bb\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb color=\u00bbdefault\u00bb button_gradient_top_color=\u00bb\u00bb button_gradient_bottom_color=\u00bb\u00bb button_gradient_top_color_hover=\u00bb#363839″ button_gradient_bottom_color_hover=\u00bb#363839″ accent_color=\u00bb\u00bb accent_hover_color=\u00bb\u00bb type=\u00bb\u00bb bevel_color=\u00bb\u00bb border_width=\u00bb\u00bb border_radius=\u00bb\u00bb border_color=\u00bb\u00bb border_hover_color=\u00bb\u00bb size=\u00bb\u00bb stretch=\u00bbdefault\u00bb icon=\u00bb\u00bb icon_position=\u00bbleft\u00bb icon_divider=\u00bbno\u00bb animation_type=\u00bb\u00bb animation_direction=\u00bbup\u00bb animation_speed=\u00bb0.3″ animation_offset=\u00bb\u00bb]Solicitud de RMA[\/fusion_button][fusion_separator style_type=\u00bbnone\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb sep_color=\u00bb\u00bb top_margin=\u00bb20px\u00bb bottom_margin=\u00bb\u00bb border_size=\u00bb0″ icon=\u00bb\u00bb icon_circle=\u00bb\u00bb icon_circle_color=\u00bb\u00bb width=\u00bb\u00bb alignment=\u00bbcenter\u00bb \/][fusion_text columns=\u00bb\u00bb column_min_width=\u00bb\u00bb column_spacing=\u00bb\u00bb rule_style=\u00bbdefault\u00bb rule_size=\u00bb\u00bb rule_color=\u00bb\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb animation_type=\u00bb\u00bb animation_direction=\u00bbleft\u00bb animation_speed=\u00bb0.3″ animation_offset=\u00bb\u00bb]<\/p>\n

REPARACIONES DE EQUIPOS FUERA DEL PERIODO DE GARANTIA<\/h4>\n

Tambi\u00e9n le proporcionamos el servicio de reparaci\u00f3n para productos que ya han superado el per\u00edodo de garant\u00eda, a trav\u00e9s de nuestra red de centros autorizados de asistencia gestionados por terceros, repartidos por todo el territorio nacional o a trav\u00e9s de nuestro Servicio T\u00e9cnico.<\/p>\n

Devolver el producto a nuestro Servicio T\u00e9cnico pone a su disposici\u00f3n la gran experiencia de nuestros t\u00e9cnicos, adem\u00e1s del stock de componentes de recambio y equipos disponibles en nuestros almacenes, lo que nos permite reducir considerablemente el tiempo necesario para realizar una reparaci\u00f3n.<\/p>\n

Para enviar un equipo fuera del per\u00edodo de garant\u00eda a nuestro Servicio T\u00e9cnico, por favor, debe solicitar un RMA antes de enviar su producto.\u00a0Con posterioridad se le remitir\u00e1 la documentaci\u00f3n necesaria incluyendo la direcci\u00f3n de env\u00edo.<\/p>\n

En este caso, tenga en cuenta los costes de reparaci\u00f3n que se detallan en la lista de precios de reparaciones adjunta.<\/p>\n

[\/fusion_text][fusion_table fusion_table_type=\u00bb1″ fusion_table_rows=\u00bb\u00bb fusion_table_columns=\u00bb\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb animation_type=\u00bb\u00bb animation_direction=\u00bbleft\u00bb animation_speed=\u00bb0.3″ animation_offset=\u00bb\u00bb]<\/p>\n

\n\n\n\n\n\n\n\n
Reparaciones<\/th>\nMano de Obra<\/th>\nColumn 3<\/th>\nColumn 4<\/th>\n<\/tr>\n<\/thead>\n
General<\/td>\n43 \u20ac\/hora*<\/td>\nColumn 3 Value<\/td>\nColumn 4 Value<\/td>\n<\/tr>\n
General con desplazamiento<\/td>\n60 \u20ac\/hora*<\/td>\nColumn 3 Value 2<\/td>\nColumn 4 Value 2<\/td>\n<\/tr>\n
Presupuesto<\/td>\n43 \u20ac*<\/td>\nColumn 3 Value 3<\/td>\nColumn 4 Value 3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

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GASTOS POR PRESUPUESTO<\/h4>\n

Despu\u00e9s de recibir un presupuesto de reparaci\u00f3n de un producto sin garant\u00eda, usted no est\u00e1 obligado a seguir adelante con la reparaci\u00f3n. Sin embargo, si Ud. no acepta el presupuesto se generar\u00e1n unos gastos de revisi\u00f3n de 43 \u20ac + IVA (y transporte si fuera necesario) que deber\u00e1 abonar para recuperar su producto.<\/p>\n

[\/fusion_text][fusion_text columns=\u00bb\u00bb column_min_width=\u00bb\u00bb column_spacing=\u00bb\u00bb rule_style=\u00bbdefault\u00bb rule_size=\u00bb\u00bb rule_color=\u00bb\u00bb hide_on_mobile=\u00bbsmall-visibility,medium-visibility,large-visibility\u00bb class=\u00bb\u00bb id=\u00bb\u00bb animation_type=\u00bb\u00bb animation_direction=\u00bbleft\u00bb animation_speed=\u00bb0.3″ animation_offset=\u00bb\u00bb]<\/p>\n

IMPORTANTE<\/h4>\n

Audio Technica Iberia no admitir\u00e1 ninguna reparaci\u00f3n de material sin el RMA correspondiente y no se admitir\u00e1 ning\u00fan producto en garant\u00eda sin la copia de la factura original de compra expedida por Audio Technica Iberia o por el distribuidor autorizado del mismo.<\/p>\n

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CONTACTO<\/h4>\n

Email:<\/strong> sat@audio-technica.es<\/a><\/p>\n

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