{"id":1574,"date":"2018-04-30T14:32:08","date_gmt":"2018-04-30T13:32:08","guid":{"rendered":"https:\/\/atdb-production.studiograft.dev\/fr\/?page_id=1574"},"modified":"2018-09-13T12:47:46","modified_gmt":"2018-09-13T11:47:46","slug":"service","status":"publish","type":"page","link":"https:\/\/distribution.audio-technica.eu\/fr-fr\/service\/","title":{"rendered":"Service & Support"},"content":{"rendered":"

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Service & Support<\/h1>\n

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APART FAQ<\/h4>\n

[\/fusion_text][fusion_accordion type=\u00a0\u00bbaccordions\u00a0\u00bb boxed_mode=\u00a0\u00bb\u00a0\u00bb border_size=\u00a0\u00bb1″ border_color=\u00a0\u00bb\u00a0\u00bb background_color=\u00a0\u00bb\u00a0\u00bb hover_color=\u00a0\u00bb\u00a0\u00bb divider_line=\u00a0\u00bb\u00a0\u00bb icon_size=\u00a0\u00bb16″ icon_color=\u00a0\u00bb\u00a0\u00bb icon_boxed_mode=\u00a0\u00bb\u00a0\u00bb icon_alignment=\u00a0\u00bbright\u00a0\u00bb hide_on_mobile=\u00a0\u00bbsmall-visibility,medium-visibility,large-visibility\u00a0\u00bb class=\u00a0\u00bb\u00a0\u00bb id=\u00a0\u00bb\u00a0\u00bb][fusion_toggle title=\u00a0\u00bbMa question n\u2019est pas r\u00e9f\u00e9renc\u00e9e dans les ressources du site internet d\u2019Apart-Audio, que dois-je faire ?\u00a0\u00bb open=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

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Les guides d\u2019utilisateurs Apart, qui se situent dans la section \u00ab Documents \u00bb de chaque page de produit Apart, contiennent beaucoup d\u2019informations et de descriptions tr\u00e8s utiles qui peuvent vous aider \u00e0 d\u00e9terminer si ce que vous rencontrez est normal ou s\u2019il s\u2019agit d\u2019un probl\u00e8me.<\/p>\n

Si vous \u00eates toujours incertain.e, nous vous recommandons de contacter votre revendeur pour une assistance suppl\u00e9mentaire, ce dernier pourra vous conseiller et vous proposer des solutions pour vous aider \u00e0 r\u00e9soudre quelconque probl\u00e8me que vous pourriez rencontrer.<\/p>\n

Alternativement, vous pouvez contacter notre service d\u2019assistance technique qui pourra vous aider, ou qui d\u00e9terminera si votre produit doit \u00eatre examin\u00e9 par un de nos techniciens agr\u00e9\u00e9s.<\/p>\n

Par t\u00e9l\u00e9phone<\/strong>
\n01 43 72 82 82 \u2013 Choix 2
\n(Du lundi au vendredi \u2013 9h \u00e0 13h et de 14h \u00e0 18h GMT+1)<\/p>\n<\/div>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00a0\u00bbQui puis-je contacter pour la formation et le support apr\u00e8s-vente ?\u00a0\u00bb open=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

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Votre revendeur devrait toujours \u00eatre votre premier interlocuteur pour toutes vos demandes apr\u00e8s-vente. Il devrait \u00eatre en mesure de vous communiquer les conseils et de vous guider dans la formation dont vous pourriez avoir besoin pour apprendre \u00e0 utiliser votre nouveau produit.<\/p>\n

En qualit\u00e9 de distributeur exclusif des produits Apart en France, nous travaillons \u00e9galement conjointement avec votre revendeur afin d\u2019assurer la bonne disposition des ressources n\u00e9cessaires pour r\u00e9pondre \u00e0 vos questions et d\u2019effectuer la formation requise.<\/p>\n

Cependant, pour toute question suppl\u00e9mentaire, notre support technique est toujours \u00e0 disposition si vous en avez besoin.<\/p>\n

Par t\u00e9l\u00e9phone <\/strong>
\n01 43 72 82 82 \u2013 Choix 2
\n(Du lundi au vendredi \u2013 9h \u00e0 13h )<\/p>\n<\/div>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00a0\u00bbJe suis en dehors de la France, qui dois-je contacter ?\u00a0\u00bb open=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

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Vous pouvez trouver les informations concernant votre distributeur local \u00e0 travers la page Apart Worldwide<\/a>, qui sera en mesure de r\u00e9pondre aux questions que vous pourriez avoir.<\/p>\n

Si vous avez d\u2019autres questions ou que vous ne trouvez pas de distributeur dans votre r\u00e9gion, nous vous recommandons de contacter directement Apart en utilisant leur formulaire de contact.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00a0\u00bbCombien de temps dure ma garantie, et que couvre-t-elle ?\u00a0\u00bb open=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

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Apart garantie ses produits contre les d\u00e9fauts de mat\u00e9riaux ou de fabrication lorsqu\u2019ils sont utilis\u00e9s conform\u00e9ment aux manuels d\u2019utilisation, aux sp\u00e9cificit\u00e9s techniques et autres instructions publi\u00e9es par Apart pendant une dur\u00e9e de deux (2) ans \u00e0 compter de la date d\u2019achat originale par l\u2019utilisateur final.<\/p>\n

Pour plus d\u2019informations sur la garantie fabricant Apart, veuillez contacter Apart-Audio.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/fusion_toggle][fusion_toggle title=\u00a0\u00bbPuis-je commander des pi\u00e8ces d\u00e9tach\u00e9es pour mon produit Apart ?\u00a0\u00bb open=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

Oui. Dans notre entrep\u00f4t de distribution Audio Technica en Angleterre, nous stockons une grande gamme de pi\u00e8ces d\u00e9tach\u00e9es pour les produits Apart. Pour plus d\u2019informations sur les prix et disponibilit\u00e9, veuillez contacter info@audio-technica.fr<\/a>.<\/p>\n

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R\u00c9PARATION SOUS GARANTIE<\/h4>\n

Etant distributeur exclusif en France, Audio Technica Ltd effectue toutes les r\u00e9parations sous garantie pour les produits APART en France.<\/p>\n

Dans les rares cas o\u00f9 vous auriez besoin d\u2019une r\u00e9paration sous garantie, nous vous recommandons en premier lieu de contacter votre revendeur. Pour toute demande d\u2019assistance compl\u00e9mentaire, vous pouvez prendre contact avec notre prestataire agr\u00e9\u00e9<\/p>\n

MYSAV<\/strong><\/p>\n

contact@sav-audio-technica.fr<\/a><\/p>\n

0891 03 9000 (0.224\u20ac\/min).<\/p>\n

[\/fusion_text][fusion_separator style_type=\u00a0\u00bbnone\u00a0\u00bb hide_on_mobile=\u00a0\u00bbsmall-visibility,medium-visibility,large-visibility\u00a0\u00bb class=\u00a0\u00bb\u00a0\u00bb id=\u00a0\u00bb\u00a0\u00bb sep_color=\u00a0\u00bb\u00a0\u00bb top_margin=\u00a0\u00bb20px\u00a0\u00bb bottom_margin=\u00a0\u00bb\u00a0\u00bb border_size=\u00a0\u00bb0″ icon=\u00a0\u00bb\u00a0\u00bb icon_circle=\u00a0\u00bb\u00a0\u00bb icon_circle_color=\u00a0\u00bb\u00a0\u00bb width=\u00a0\u00bb\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb \/][fusion_text]<\/p>\n

R\u00c9PARATION HORS GARANTIE<\/h4>\n

Nous fournissons \u00e9galement un service de r\u00e9paration pour les produits hors garantie. Notre prestataire agr\u00e9\u00e9 MYSAV vous donne acc\u00e8s \u00e0 ses techniciens exp\u00e9riment\u00e9s ainsi qu\u2019aux pi\u00e8ces d\u00e9tach\u00e9es et d\u2019\u00e9quipements fournis par Audio Technica.<\/p>\n

Pour envoyer une r\u00e9paration hors garantie \u00e0 notre centre de service, vous pouvez adresser un mail \u00e0:<\/p>\n

MYSAV<\/strong><\/p>\n

contact@sav-audio-technica.fr<\/a><\/p>\n

0891 03 9000 (0.224\u20ac\/min).<\/p>\n

Notre prestataire prendra en charge votre demande et vous \u00e9tablira un devis.<\/p>\n

[\/fusion_text][fusion_separator style_type=\u00a0\u00bbnone\u00a0\u00bb hide_on_mobile=\u00a0\u00bbsmall-visibility,medium-visibility,large-visibility\u00a0\u00bb class=\u00a0\u00bb\u00a0\u00bb id=\u00a0\u00bb\u00a0\u00bb sep_color=\u00a0\u00bb\u00a0\u00bb top_margin=\u00a0\u00bb20px\u00a0\u00bb bottom_margin=\u00a0\u00bb\u00a0\u00bb border_size=\u00a0\u00bb0″ icon=\u00a0\u00bb\u00a0\u00bb icon_circle=\u00a0\u00bb\u00a0\u00bb icon_circle_color=\u00a0\u00bb\u00a0\u00bb width=\u00a0\u00bb\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb \/][fusion_text]<\/p>\n

FRAIS D’INSPECTION<\/h4>\n

Vous n\u2019\u00eates pas dans l\u2019obligation d\u2019accepter le co\u00fbt de la r\u00e9paration pour un article hors garantie apr\u00e8s inspection. Cependant, si vous choisissez de faire renvoyer l’article sans r\u00e9paration, veuillez noter qu’il y aura des frais \u00e0 r\u00e9gulariser, comprenant l\u2019inspection et le co\u00fbt des frais de retour.<\/p>\n

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CONTACTEZ-NOUS<\/h4>\n

Par t\u00e9l\u00e9phone:<\/strong> 01 43 72 82 82 \u2013 Option 2
\nDu lundi au vendredi de 9h \u00e0 13h et de 14h \u00e0 18h. (hors jours f\u00e9ri\u00e9s fran\u00e7ais)<\/span>
\nPar email: <\/strong> supportechnique@audio-technica.fr<\/a><\/p>\n

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