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  • Service & Support2018-06-13T11:14:28+00:00

    Service & Support

    ARTNOVION FAQ

    Yes. In our Audio-Technica UK distribution warehouse we stock a wide range of spare parts for Artnovion products. For more information, price and availability, please contact customerservice@audio-technica.eu.

    WARRANTY REPAIRS

    As the exclusive UK distributor (excluding Northern Ireland), Audio-Technica UK proudly provides all warranty repairs for Artnovion products within Great Britain.

    In the rare instance that you require a warranty repair, we would first recommend contacting your reseller. Should you still require assistance, you can contact us directly.

    Warranty Repair Procedure

    NON-WARRANTY REPAIRS

    We also provide a repair service for out-of-warranty product. Returning your product to our service department offers you access to our fully trained and experienced Service Engineers alongside the large stock of spare parts and equipment within the Audio-Technica UK distribution warehouse, which enables us to reduce the lead time of repairs.

    To return an out-of-warranty repair to our Service Centre, please note the repair costs as detailed in the pricing table provided.

    Labour Carriage Parts
    £48/hour (ex. VAT) £10 (ex. VAT) £ Varies

    Should you still require assistance, you can contact us directly.

    Non-Warranty Repair Procedure

    INSPECTION FEE

    After receiving a repair estimate for a non-warranty item, you are not obliged to go ahead with the repair. However, if you choose to have the item returned to you without repair, please note there will be an inspection fee payable of one hour labour plus return carriage.

    CONTACT

     Tel: 0113 277 1441 – Option 4
    Monday – Friday, 9am to 5pm

    Email: customerservice@audio-technica-europe.com